Shop Policies

When should I expect my package?


Shipping times vary depending on your location and shipping services but estimation for each region are listed below. Please take into consideration possible weather delays and holidays when configuring possible shipping times. If any of these issues arrive you will be informed of the information pertaining to the delay.

USA: 3-7 business days
Canada: 5-10 business days
World: 10-20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

I am not responsible for customs fees.

Do you ship internationally?


Yes, I ship prints everywhere in the world. All prints will be shipped to the address entered upon checkout. Please be sure to enter the correct address for which you would like for your items to be shipped to.

However, I do not ship jewelry internationally.

Do you accept debit/credit/Paypal?


Yes, I do accept these payment options.
PayPal Acceptance Mark

When will my prints arrive?


It takes about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products.

It takes about 1-3 days to create the jewelry or sooner if there isn’t any in stock. If I am low on the supplies I need to make your request, I will inform you of your wait and how many days it will take for supplies to arrive.

It should never take more than 3-5 days but it in unusual circumstances it could take longer.

Speed and price depend on the product type and destination.

What is the return/refund policy?


Damaged Posters/Apparel:

If the poster or apparel arrives damaged from shipment, I will gladly send you a replacement print or apparel. Please take a photo of the damaged package and print and email it to me at contact@shanbae.com with your order number and a short explanation.

Damaged Jewelry:

The last thing I want is for you to be stuck with a damaged item. If it arrives damaged, please get in touch with me within 2 days after the arrival date!

Email: contact@shanbae.com

Wrong size:

If you’re unhappy with the size you’ve received, first check that the size stated on the receipt matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Let me know and we’ll get you sorted out.
If you’d like a different size, get in touch with me at contact@shanbae.com and I’ll let you know what your next steps are.

Order never arrived:


If your order never arrived to the shipping location, please be sure to let me know!

First, check your shipping confirmation and check that you have entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with me at contact@shanbae.com noting your order number. I’ll see what can be done.

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