Shop Policies

When should I expect my order?


Shipping times vary depending on your location and shipping services but estimation for each region are listed below. Please take into consideration possible weather delays and holidays when configuring possible shipping times. If any of these issues arrive you will be informed of the information pertaining to the delay.

USA: 2-5 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:

I am not accepting international shipping at this time. I will accept orders for Chakra Oracle Readings, Love Letter Subscriptions, and bookings for Reiki sessions.


How long will it take to prepare my order?

It takes about 1-3 days to create the jewelry or sooner if there isn’t any in stock. If I am low on the supplies I need to make your request, I will inform you of your wait and how many days it will take for supplies to arrive.

Speed and price depend on the product type and destination.


Do you accept debit/credit/cashapp?

PayPal Acceptance Mark

Yes, I do accept these payment options.

My cashtag: $TheRealShanBae When sending money via cashapp please include a description of what you want to order.


What is the return/refund policy?

Damaged Jewelry:

The last thing I want is for you to be stuck with a damaged item. If it arrives damaged, please get in touch with me within 2 days after the arrival date. Make sure to keep your receipt for reference.

I will not accept returns for items that were damaged after the 2 days, during wear, or any other reason.

Email: contact@shanbae.com


Order never arrived:

First, check your your tracking number. Then check your packing slip for your correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct contact your local post office, as they sometimes hold packages. If your package is not accounted for after the above steps get in touch with me at contact@shanbae.com noting your order number. I’ll see what can be done on my end.


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